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Andrew S

1 reviews | Active since Apr 2022

13 Sept 2022, 09:56

Appalling Service from Vodacom including CEO

I was advised not to use Vodacom due to their atrocious admin and customer support however we landed in a development where Vodacom had installed all the infrastructure for fibre and the Body Corporate had decided to go with Vodacom. We moved in March and I have been trying to get Vodacom to move and now cancel my fibre line since then. I have visited branches, phoned customer care and sent emails to the relevant fibre departments and even eventually got an SR number some five months later. I in desperation wrote to the CEO of Vodacom and he did not even have the courtesy to acknowledge my email never mind try and assist me to sort out the issue (I might add the first time over 40 years that a CEO has not even rep**** when directing a mail to him directly). I cannot stress to anyone the appalling service from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply13 Sept 2022, 10:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AS
Andrew S's update15 Sept 2022, 16:43
Reviewer Update
Vodacom have contacted me privately and I am satisfied with their response to date. It would also appear as if the CEO's office did in fact promptly reply to my email (although for some reason I did not receive it) noting my concern and promising to action it. I thank the person in the CEO's office for her efficient and friendly assistance but it is just sad that it had to get to the point that I had to write to the CEO in the first place.