Appalling service from Vodacom in installing Fibre

I would like to advise of the appalling service I have received from Vodacom on the installation of a Fibre line . I app**** on the 3 Oct and was informed that it would take 7 – 21 working days. After numerous calls from me and I was told it had been escalated I did not receive any feedback or assistance that it would be installed. I had cancelled my Telkom fibre in good faith that Vodacom would install in time, what a joke!

I know sit at the end of the month, having cancelled my Telkom line and with no news or fibre installation from Vodacom. I will be advising Hello Peter and Carte Blanche of this incompetence as I will now have to pay for additional data while I go back to Telkom to revert the cancellation. I will be keeping an account of my extra expenses and will be putting the bill to Vodacom as you are completely out of SLA.

I have not received any information on the installation. I am still waiting. I have thus cancelled my order and await feedback.