1 reviews | Active since Apr 2015
Appalling Service from Vodacom Fibre Department
I have a fibre contract with Vodacom since October 2023. Mid December I moved to a new address. I have not had internet connection at the new place since I moved. Each time I call the vodacom fibre department I am being told a different story but to date the issue is still not resolved.
At first, I was told someone within Vodacom/Vuma needs to update the IP address to activate my line. Secondly, I was told the person who was previously staying at the place did not deactive their line so this would only happen on 31 January then my line can be activated from 1st February. I have been calling every day since 1st February. I have been told my ONT is down, then there was an outage in my area, then the ONT is faulty. Now I don't have internet connection, but I am being charged and I have to keep calling them to credit my account. I am not able to get out of this contract, but I have no internet connection.
I have so many Service Request numbers but they keep closing them without resolving the issue.
I will not make the mistake of signing up a contract with Vodacom again. I will also take my cellphone contract elsewhere when the current one expires.
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Kindly note that my issue is still not resolved. I am back to talking to consultants again who just escalate the matter.
Technicians from Vuma came yesterday evening but they said the fault is not on their box. They called the Vodacom fibre department while they were there and the lady said they would send someone from Vodacom to check the router. Please let me know when this will happen.
Kindly note that my issue is still not resolved. I am back to talking to consultants again who just escalate the matter.
Technicians from Vuma came yesterday evening but they said the fault is not on their box. They called the Vodacom fibre department while they were there and the lady said they would send someone from Vodacom to check the router. Please let me know when this will happen.
My issue is still not resolved. Wednesday I was told someone from Vodacom would come and check the router as the Vuma team came to check the box and it seems fine. Up to now I have not received communication when Vodacom will come to check the router. When I call the fibre they just tell me they are escalating the matter but still nothing is happening.
My issue is still not resolved. Wednesday I was told someone from Vodacom would come and check the router as the Vuma team came to check the box and it seems fine. Up to now I have not received communication when Vodacom will come to check the router. When I call the fibre they just tell me they are escalating the matter but still nothing is happening.