Appalling service from Vodacom Fibre

I am appalled at the poor service received from Vodacom Fibre. We moved from CellC Fibre (where we received uninterrupted fibre for 2 years) to Vodacom as we wanted all our cellphone and fibre accounts with one company ie. Vodacom. We changed from CellC to Vodacom in April 2021. Everything worked fine for 3 weeks until 3 May 2021 when the Vodacom fibre stopped working. After calling the call centre every day since then (and having to explain the situation to a different consultant each time!), the issue is still not resolved! Our SR number after 2 weeks is still not being attended to. We have been promised that the manager will phone us to assist us, but still nothing. My husband works from home, I work from home, my daughter is doing grade 10 via online school and my son is in his final year of his varsity degree - also reliant on the internet. We are absolutely suffering here!!! We are unable to work and kids are falling behind with studies!!!! This is completely unacceptable. Vodacom are clearly not interested in assisting us. Both my husband and I have been cellphone customers of Vodacom for more than 20 years - all three our kids also have Vodacom accounts. If this issue is not resolved immediately, then Vodacom will lose the business of our entire family . I am appalled at their poor and pathetic service! We regret the day we moved away from CellC!!!!!!!!!