Appalling service from Vodacom Fibre.

I have been trying to get Vodacom Fibre to relocate my daughter's fibre to her new address since 21 January. Simple? You'd think. Was told there is a 30 day notice period for relocations. I asked the Vodacom agent, Nkosana Msbi if she could expedite the relocation as my daughter will be in her new flat on 1 February (she's a university student, so needs internet connectivity. Nkosana said she would expedite. Now on 15 February, many many daily phone calls later, I have been told by a Vodacom agent that my "relocation application is still PENDING and I must just be patient". I am beyond frustrated with Vodacom who cannot get a simple relocation right. Having been a Vodacom customer for the last 20 years, I am seriously considering cancelling all my Vodacom contracts.