TB
Terence B

1 reviews | Active since Mar 2018

07 Mar 2018, 05:16

Appalling service from Vodacom Fibre

5 weeks since engaging with Vodacom Fibre, 3 conversations with the call centre, a number of emails. Promises but no actual response, no clarity and no fibre. The last pointed email to Taryn Hunter, a week ago, has gone unanswered. Appalling service to decades old customers who spend thousands of rands every month. And that’s just it: a call centre operator inadvertently admitted that existing customers are not the priority.

0
Replies (1)
Vodacom
Vodacom's reply07 Mar 2018, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team