1 reviews | Active since Mar 2018
Appalling service from Vodacom Fibre
5 weeks since engaging with Vodacom Fibre, 3 conversations with the call centre, a number of emails. Promises but no actual response, no clarity and no fibre. The last pointed email to Taryn Hunter, a week ago, has gone unanswered. Appalling service to decades old customers who spend thousands of rands every month. And that’s just it: a call centre operator inadvertently admitted that existing customers are not the priority.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
