Appalling service from Vodacom Fibre

What a shocking experience it has been dealing with Vodacom Fibre. Firstly when I called to take a fibre contract the.consultant did not explain the entire process. After almost 2 weeks I had to research for myself how the process works. Call after call logged they have never gotten back to me. After finally figuring out they offer LTE while you wait (again this was never explained to me) they now cannot activate the sim card after 3 days. I was told this would take a few hours. I am at a total loss for words. This entire experience with Vodacom has been deeply disappointing after 20 years of being a loyal phone contract and data client. Shame on you Vodacom for not explaining the process to new clients, for your poor technical support and for your poor customer service.