Appalling Service from Vodacom Fiber service

I signed up for Vodacom Fiber at my house in Irene Farm Villages end of November 2018. I had a gentleman come to my house and install a Nokia router on December 3, 2018. After 3 hours of trying to make it work but failing, he took the router back and brought a new one saying the other one was faulty. Since December 3rd, I have made numerous calls to Vodacom asking for a status update and the only thing i am told is “the configuration on your router is still going on, we will call you when its complete.” 2 weeks ago i made another call and they send another guy who came to replace the Nokia router with another similar router and the guy said he will be back soon. Needless to say then guy never came back nor did i receive a call from Vodacom. Everyday I would call Vodacom Customer service for Fiber but i will be told different stories and the last time i called they told me they will escalate it to the department that was handling my issue. It’s been a month now and i have reached my wits end. I never expected such pathetic service from a brand name company like Vodacom. I am actually in shock. They don’t care about their customers, at least this is my experience with them so far. How p[atient can one be. There was existing service at the house when i moved in but i had to change the account into my name and something as simple as that has taken over a month to accomplish and still has not been accomplished. I had visitors coming for the Christmas holidays and i was left with one option of buying the LTE router from Telkom as a temporary solution. I run an ISP company which has grown in leap and bounds and we connect customers in 1 to 3 days, if there is existing service at the premises, and that should be the industry best practice. I am not sure who is heading the Vodacom Fiber department but who ever it is, that person is not delivering on the mandate given to him or her by the shareholders. It’s the worst service i have ever received. I have not received any courtesy phone call from Vodacom to update me on my installation. It’s like pulling teeth when I call to get an update. Has Vodacom become so big and prosperous to ignore even one customer. I believe in the mantra that says “treat each customer as if its your last”. I am a very disappointed customer and i will look at other ISPs in my area.