Appalling Service from Vodacom

I would like to lodge a complaint against Vodacom for the appalling service received from them. I took out a contract with them in May 2021 and all of a sudden they discontinued my services on Sunday, 27 February 2022 with no prior communication or warning. When I called ***, I spoke to Zakhiti Bubazana, who said that she will get a Manager to call me. A rude Zanele called without giving me a chance to explain and transferred me to Customer Care. I am not sure why Zanele is a Manager as she is not customer centric and is very impatient. She needs to be send on Manager skills training. I ended up speaking to Beatrice, who referred me back to ***. Someone answered and I got cut off for the second time. I was now told that my debit order was cancelled automatically without any communication or attempts to make contact with me Vodacom is now demanding me to pay an amount of R2960,91. How could such a huge company allow a customer to run up an amount of R2960,91. When the system cancelled the debit order the first month the onus was on Vodacom to contact me as their customer and request me to make a double payment and reinstate my debit order immediately. I demand that the full outstanding amount of R2960,91 be written off and my phone reinstated. This is totally unacceptable where does TCF (Treating your customers fairly) come in. Where does the CPA (Consumer Protection Act) come in. Please can this complaint be escalated to Executive level as a matter of urgency. I would like a Director to deal this query and reinstate my cellphone and write the outstanding amount off. I need to use my phone urgently!!!!! Wake up Vodacom before you lose more clients!!!1