Appalling service from Vodacom

My account was suspended on 6 November with no warning of suspension before the 7th of the month. I made a trip to a Vodacom shop last night and made a payment at 19:00. The shop attendant said it will take 2 to 3 hours for re-connection, the thank you for the payment messages we received at 19:45 said that re-connection will happen within 2 - 5 hours. It is now more than 12 hours later and we have not been connected yet! I have been a customer of Vodacom since 1995 and in the era of AI, I think this is appalling service!