Appalling service from Vodacom

I have been waiting for the reinstallation of my fibre line for a month now. The service I have been receiving from Vodacom is appalling. I first called in on the 17th of September requesting reinstallation and to date, nothing has been done and Vodacom never calls to give me updates. Instead, I have been calling them every week and whoever answers says they are not the person dealing with the ticket- they will notify this person. Clearly, the agents' only job is just to answer the phone and nothing else! Today, when I called in, I spoke to Yibanathi Mdenzana who could not assist much after being online with him for over 30 minutes. I asked to speak to his supervisor, whose name is Olga Dorasamy, and he said she is dealing with other cases. Clearly, mine is not important. He then told me that the ticket was closed last week by an agent by the name of Dladla Somikazi. How do you close an unresolved ticket and not give feedback to the client? How is it closed when I am still waiting?! I have been paying for these 3 months for a service I'm not receiving. I am appalled, to say the least!