APPALLING SERVICE FROM VODACOM

In early 2021 I received a dreaded sales call from Vodacom. Normally, given my previous bad experience with Vodacom Sales Calls, I would have declined. However, in this instance, I was looking for a new data topup contract for my son and daughter.

I was sold two data contracts, which seemed like a very good deal. They were offering 10GB for R179/month (I think), for 24 months, which was a pretty good price. They were also throwing in a mobile router + sim (which I did not need...)

Based on explanation from the sales call, I was expecting my son and daughter to receive the additional data on their primary mobile sim, and for the new sim to "share" that data with the mobile router. However, only after receiving the routers, and looking into it further, did I realize that the data package was being app**** solely to the new sims.

The implication would be that they would not have any data on their phones, so would have to carry the mobile router around with them at all times, which is crazy, and not what I wanted.

I have since returned the routers (this in itself took 3 months), and have been trying to cancel the contract for the LAST YEAR.

I've made more than 10 calls to various departments to try to get the contract cancelled, and each time I am promised that it has been escalated. Yet each time nothing happens. No-one calls me back. And then I repeat. Call in, plead with rep to get this sorted out, receive promises, and then again nothing. I HAVE BEEN A CUSTOMER OF VODACOM FOR MORE THAN 25 YEARS, AND SPEND ON AVERAGE R5K PER MONTH PERSONALLY, SO THIS LEAVES ME SO FRUSTRATED.