Appalling service from Vodacom Cancellation Department

This was a mail to the CEO which is still not answered. Dear Sir

I am very disappointed in Vodacom as this is the second time now your cancellation department has **** to me. On Friday the 4th I called to cancel 2 contracts which ends 31 Dec 2020, the first 2 calls was dropped and the third one I manage to talk to an agent that confirmed both contracts would be canceled that after putting me on hold for almost 20 minutes.

On Saturday I went to the Vodacom store in Cresta to update my profile as you had the wrong ID number on my profile, when I then asked the gentleman that helped us to check if the cancellation was done on the 2 numbers in question I was told ‘No’

I don’t know if I can ever trust Vodacom again after this appalling service I received. It’s also very clear to me that Vodacom does nothing to improve its service as this is not the first time I have mailed you.

Is it Vodacom company standard to always lie to it’s customers?

Regards