APPALLING SERVICE FROM VODACOM

I'm extremely dissatisfied with the service provided by Vodacom Insurance. It feels like they're playing games with me. When I last lodged a complaint about a lost phone claim, they sent me a claim form to fill out and email back, which I did promptly. However, despite sending numerous reminders to the email address provided, I've received no further communication.

I've requested a refund of my premiums, as it seems like they're unable to resolve my issue. It's been almost a year, and I'm tired of the lack of progress. Vodacom Insurance's service has been appalling, and I would not recommend it to anyone.

I hope this complaint brings attention to the issue and leads to some resolution.