Appalling service from vodacom

<p><br /> <br /> <br /> <br />Apr 7, 2017<br />2 days ago<br />Vodacom<br />2.3<br />Telecommunications<br /> <br />Appalling service from vodacom<br />by tsiamo-thami-seageng 3<br />Good day</p> <p> </p> <p>On the 3rd of April 2017 I had made a phonecall to a friend at 12:03am knowing very well that the call won't be charged on my contract minutes as it would be using up the 60minutes nightshift promo that vodacom is currently running, after my phonecall which lasted approximately 59minutes I checked my balance only to find that vodacom was using my minutes instead of the nightshift promo now what I don't understand is that how can it use my minutes while the nightshift promo is active on my end so I further went on to call the vodacom customer care line later that morning only to be told that according to their "system" my call was longer than an hour and that I had started calling way before 12:03am of which the times that the call centre consultant was mentioning to me weren't adding up with what's on my call log and what I had known to be the truth at that point. I asked her to check clearly and tell me what's going on and what happened to my minutes during the nightshift promo she further added that according to their "system" my minutes are still there and reason that they are not reflecting on my end is due to a technical glitch that vodacom is having on their end, I then asked her if I could make phonecalls since its reflecting on their end and not on my balances and she said no I can't it must first reflect on my end so I asked her how long is this going to take and she couldn't give me a definite answer and could only assure me that their technicians are resolving the matter.</p> <p> </p> <p> I called the customer care line again to do a follow up as to what's going on with my minutes and the first agent said they couldn't help me and asked to put me through to an agent who specializes with such cases like mine only for the agent to tell me the very same thing that the previous agent told me and assuring me that I'm not the only one experiencing this and that their technicians are resolving the matter.</p> <p> </p> <p>On the 4th of April 2017 I decided to call them again because my balance is still not showing and it has been well over 24hrs since I've reported the matter. I spoke to an agent and I was told by this agent that my call was for 1hour 51mins whereby I made the call only at 12:03 spoke till 01:02am so I don't know where the other hour is being pulled from the lady then tells me that I have no minutes anymore both contract and nightshift minutes which doesn't make sense to me that all of a sudden she can't see my minutes and that there are no technical issues nor glitches anymore, if anything I feel deceived and **** to my vodacom customer care agents instead of them resolving my issue they further want me to go to the nearest vodacom branch only to be **** to again.</p> <p> </p> <p>I still remain with no minutes even after several days and I remain unanswered this service provider is shocking and doesn't take care of its clients.</p> <p> </p> <p>This is the third time I write about this and quiet frankly it's getting frustrating please attend to this matter ASAP. Call me on ********** 630 </p>