Appalling service from Vodacom

On 5 January 2022 I app**** for Vodacom fibre to be installed at my house, the application did not go through and the next day I put through an application again and received a quote, which I accepted. I was informed that it would take a maximum of 14 days. I have tried repeatedly to enquire about the progress of my application and have been told that it has been held up in vetting and that the agent who did the quote would phone me to keep me updated. That agent has never called me and I am none the wiser what the problem actually is. In the mean time we are unable to work from home because of this inefficient service from Vodacom