Appalling Service from Vodacom

<p>Late in December i phoned Vodacom to see when i can upgrade,and was told i can upgrade the same day, a very friendly gentleman helped me to get the package i was looking for the Smart Topup S +,i recieved the phones all were good and i was very happy,January i paid my December bill,Feb i started paying my new contract amount,i then started recieving calls from a voice recording stating that my acount is in the arrears,i phoned vodacom help line to try clear up the problem, the first person i spoke,i explained what happendand they transfered me to collection department ,where i was told by a gentle ,i tried explaining to him what the problem was,he was not interested in what i had to say,i was told to pay the outstanding total, i then rep**** i cannot pay something if it is not correct,and was told i owe them the money.and that was that for that day.Later that week after many voice recorder arears phone calls,i phoned vodacom again to see if it could be resolved,spoke to a lady that opened a query on the matter,i recieved reference number,the following day i recieved a message that query has been closed,i as relieved that the matter was resolved,the following week i started getting calls again about the arrear acount,and once again i phoned vodacom,this time i insisted on speaking to a senior person there,i ended up speaking to a supervisor,and once again i explained the problem i had,she said she can see something does not make sence,and another query was opened and closed,the first weekend of march,i realised that my phone has been blocked.i was furious and phoned vodacom once again and again asking for a senior person,i was transfered to a trainer,and agin i explained my problem,the lady told me she will get in contact with upgrade department and get hold of the recording and contract and then give me feedback and send to me the contract and voice recording.I paid the agreed contract value again that day.Monday came and went and i recieved nothing from vodacom.Vodacom arrears voice recorder still phoning every few hours. And getting another statement with an ridiculous arrears amount. And now i ask my self what else is there for me to do because Vodacom in not interested in helping me</p>