1 reviews | Active since Aug 2016
Appalling Service from Vodacom !
I wrote a review on the 9th of October. Vodacom send a generic reply after a few days and someone actually phoned me, but nothing has happened regarding sorting out my issue. I have been paying for an upgraded contract since July, yet I still don't have a usable phone. I have been waiting for over 7 weeks for Vodacom just to pick up the unwanted phone that was issued to me under false pretences and is not Google compliant. I have phoned Vodacom 17 times and no one can give me any indication of when the faulty phone will be picked up by RAM. They can't issue me with a reference number and every single time, I have to speak to another person and have to tell the same story again. I have even offered to bring the phone to them, send it via RAM myself, but no joy. I just feel so powerless.
After being a Vodacom customer for 21 years, I have never been so frustrated. How difficult can it be to send a courier to pick something up? Who knows how long it is going to take to get a working phone out of them, probably another 21 years?
Yet, no one phoned me and I can prove it. WHY would I keep a faulty phone, that I have been waiting for them to collect for Over 8 WEEKS! . I also apparently can't cancel my contract, till the device has been picked up... O, and also can't speak to a supervisor...
Yet, no one phoned me and I can prove it. WHY would I keep a faulty phone, that I have been waiting for them to collect for Over 8 WEEKS! . I also apparently can't cancel my contract, till the device has been picked up... O, and also can't speak to a supervisor...
