Appalling service from VODACOM

<p>On Sat 10 Sep I went to the Vodacom shop in Centurion mall to get an upgrade done for my son - for a number he uses ********** . Due to the type of phone he chose, we were advised that we need a new nano sim card, which was provided. On Sunday the sim was not working and i made contact with the customer service centre to report this. The person helping me informed me that the sim card number that i provided to her was not in line with the one she has listed in the system. After a long period of time on the line with her, she put me through to another department where they were attempting to activate the sim card that i was in possession of. I was informed that the sim card will be operational after 4 hours. On Monday during the day i contacted the customer service centre to inform Vodacom again that the sim card is still not operational. At that point i contacted the Centrurion Mall Vodashop and spoke to Sandy the Manager who advised me that she has received a few complaints about sim cards. On Saturday 17 September I visited the Vodashop at Centurion Mall to collect a new sim card. This sim card is also not operating. on Sunday 18 Sep i was on the line for over 27minutes being verified. After that i made countless number of calls to the Vodacom customer service centre but my sim card is still not operating. The last person i spoke to informed me that the sim card i am in possession of is incorrect. Yet again a whole Vodashop manager gave me a sim card for a pay as you go instead of a contract sim card. I am sick of Vodacom and the appalling service i am receiving. This phone that i need to work is my only mode of communication i have with my son who is at boarding school. Now thanks to Vodacom i cannot have any communication with my son, which is the primary reason why i got into this contract in the first place.</p>