jT
jean T
1 reviews | Active since Jan 2019
28 Jan 2019, 08:51
Appalling service from Vodacom
Appalling service from Vodacom.
I did a sim swop a week ago and it's still not done, even though I begged that it be activated the next day for it's my business phone and I can't be offline for a day nevermind a week. Apparently Vodacom has 2 systems and on the one I'm individual and the other corporate and now they cannot resolve it.
Frustrated beyond measure.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Jan 2019, 09:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2019, 09:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jT
jean T's updateReviewer Update
28 Jan 2019, 09:29Thank you. I've been at the store twice a day for the past week and the holdup seems to be at the technical department.
jT
jean T's update28 Jan 2019, 09:29
Reviewer Update
Thank you. I've been at the store twice a day for the past week and the holdup seems to be at the technical department.
jT
jean T's updateReviewer Update
28 Jan 2019, 13:13Still no feedback from anyone with regards with this issue. I've lodged a complaint with ICASA. ICASA Complaint ***/18
jT
jean T's update28 Jan 2019, 13:13
Reviewer Update
Still no feedback from anyone with regards with this issue. I've lodged a complaint with ICASA. ICASA Complaint ***/18
Vodacom's replyOfficial
28 Jan 2019, 15:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were assisted. Regards Consumer Website Team
Vodacom's reply28 Jan 2019, 15:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were assisted. Regards Consumer Website Team