Appalling service from Vodacom

This is a prime example of incompetence, appalling customer service, pathetic internal processes and bad attitude. I have been trying to upgrade since October 2018 (4 months), still without joy. So far: - the deals advertised are not the deals available - the "System" is permanently down, and the agents can't proceed. - the "System" apparently keeps no record of any previous interactions (so you need to repeat your story all over for every new consultant you get through to) - when the upgrade was eventually shipped, no arrangement were made, and it arrived at the office on the 26th of December. Since the office was closed, the courier company simply cancelled the order and sent the phone back to Vodacom. - the phone is now "lost". No-one knows where it is, and I can't have it. - also, the phone has now been discontinued, and so I can't have a replacement. - a dozen calls later, an eon spent on hold, NO-ONE is able to help. Management is always "in meetings". None of the promises to call me back had been kept.

Well done Vodacom. I have been a customer for almost 2 decades, but this is the last straw. I wonder, what do you base your advertising statement "South Africa's Best Cellular Network" on? Isn't false advertising *******? Cancelling my contract today.