Appalling service from Vodacom

Following my post about my wife being ****** and her cellphone ******, Vodacom has still not resolved the problem regarding the existing contract and upgrade. It has been 5 days and we have been shoved from pillar to post with the *********** staff at Vodacom with NO Solution! I guess posting the appalling service on Hello Peter has made no difference since we are still ignored even though we are “VIP” clients at Vodacom.

I now address the matter to Mr. Mohamed Shameel Aziz Joosub, CEO at Vodacom. Dear Sir, I would appreciate that my wife’s matter is treated with urgency and the utmost priority. It is unacceptable to wait 5 days to get a contract up and running, (being an existing client for more than 3 years). It is revolting that your staff inform us that it is not “Their” job and pass us on from person to person with absolute No Solution. This type of service is pathetic! I would appreciate a call from you Mr. CEO or an immediate solution to this issue! I would expect her phone to be working today! If this fails, and with the bad taste in my mouth from Vodacom, I am left with no option but to cancel all my services with Vodacom. Herewith my details: Riaan – ********** since you are unable to reach Samantha – ********** (number doesn’t work cos Vodacom is ***********)

Regards,