Appalling Service from Vodacom

On Wednesday, the 31st of July 2024, I was contact by Elite Mobile who are affiliated with Vodacom to renew/upgrade my 3 contracts that I have with Vodacom. I spoke to a lady by the name of Smangele who was very nice and sincere and assisted me to upgrade my 3 contracts however due to having horrible experience with Vodacom previously I asked her if they had the handsets I wanted and in the color that I wanted, and she assured me that they had enough stock. She also confirmed my delivery address and made speak to 2 supervisors due to her being under supervision who also confirmed my delivery address however the next morning I got SMSs asking me to confirm if my delivery address was correct which it was not. I then got a call from another agent who asked me 15 security questions just to confirm my delivery address and then she said to me that it is captured correctly. I then got another SMS confirming the incorrect delivery address again and I asked to be contacted by an agent. When speaking to the 3rd agent, she advised me that the delivery address was captured incorrectly by Elite Mobile and that quote will have to be cancelled and redone. This was totally unacceptable and I asked to be contacted by a manager. On Friday, 2nd August I was contact the same agent who put me through to the supervisor by the name of Jasper, who was not helpful at all and refused to help me. I asked that he get the Head of Vodacom to contact me and to date I have not been contacted neither have I received my handsets or resolution let alone an apology. Please can I ask that Denzil Muthen, Head of Vodacom to call me on ***.