Appalling service from Vodacom - 10 agents and still no resolution

I am very appalled by the level of service provided by Vodacom and all the 9 consultants I have dealt with resulting in no resolution.

I was firstly sold an incorrect product by one of the sales agents as we were just merely looking for a better fibre deal as we came across the Black Friday specials. Instead we were signed up for an LTE contract which shouldn't have been the case. We returned the LTE device and sim card in approximately 3 days of receiving the device (within the cooling of period) and requested a cancellation. This was not done as I was debited in November 2022 and a credit was app**** and cancellation requested and SR reference number provided. On the 28th December I was debited a further R480.57 and I called in to advise I shouldn't be debited as this a request for cancellation as been processed and the 3rd consultant on that day advised that the account is in the processes of being cancelled and in 3 days the funds will be credited back to me. After 3 days I sent an email to customer service who then advised that a credit will be processed in 3-7 working days and which never happened. I contacted my bank to advise that Vodacom was *******ly debiting my account as I do not have debit order mandate nor is this contract in question active. My bank reversed the funds back into my account and advised on escalation of the matter. On the 19th January I received messages and calls from Vodacom advising that my account is in arrears of R480.57 and will be disconnected. How can you disconnect me from a service I don't have with you? On this day I called in and spoke to 5 consultants which were absolutely useless as they were not able to assist, one of them even stated that the contract in question was a business account and cant assist, HOW?! If you listen to the calls of that day, I was sent pillar to post by 5 agents.

With the level of service provided I will not be renewing with Vodacom on my other 2 products.