SW
Sanri W

1 reviews | Active since Apr 2015

13 Apr 2015, 17:30

APPALLING SERVICE FROM VODACOM

Vodacom handed me over to their attorneys, alleging I have not been paying my bill. <br> However, the contract has been cancelled months ago. I have phoned their attorneys numerous times and explained the situation, but they say they can't do anything and keep referring me to Vodacom Accounts. After numerous phone calls to Vodacom Accounts, they have failed to provide me with proof of cancellation of contract, although Customer Care has verbally confirmed twice that the contract has been cancelled. Twice I was on the line for 40 minutes without anyone answering my call. I had to hang up. <br> I am being treated like a ******** and harassed by attorneys, even though I have been trying for months to resolve this. <br> The most shocking is that I am not even receiving any services from Vodacom - Data etc. This means Vodacom wants me to pay for months and months of Data I have not even received! Shocked, appalled and outraged. <br>

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2015, 07:53
Official
Hello Sanri van Wyk,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team