APPALLING SERVICE FROM VIDACOM

APPALLING SERVICE

I received a sales call from Vodacom, and was sold a package that consisted of a 5GB/month data contract, plus a Mecer Notebook. I was concerned that the Notebook may be too low spec for my needs, but the salesman assured me that (1) he would message me the details, and (2) I could cancel within 14 days for a full refund.

I went ahead, and have been trying for almost 2 years to get my money back.

When I received the package, I decided that the Mecer notebook was *******, so called to cancel the package. Vodacom arranged to have the package collected.

Unfortunately, Covid struck, so Vodacom was not able to collect the package until almost 6 month later, which they finally did through RAM couriers.

I have literally called them about 15 times, spend hours waiting, had so many promises that they would get the contract cancelled, and refunded, but each time ABSOLUTELY NOTHING HAPPENS. I get told the same thing repeatedly. This has been going on for over a year.

Yet I'm still paying over R400 per month for a laptop and package that I don't have.