Appalling service from MBD & Vodacom

I have been trying to deal with MBD (Munnik,, Basson & Dagmar) collection agents forVodacom who handed me over to them as I was in arrears. on 9 March 2023 I paid an amount of R856.89 directly to MBD & emailed proof of payment to them & provided copies to Vodacom Constantia Village which the manageress there transferred to Vodacom’s system. Despite numerous calls to MBD these were not answered. I also sent several emails to MBD’s queries department asking for acknowledgement of receipt of my payment but they were ignored. I have spent weeks back & forth with Vodacom & Vodacom customer care trying to resolve this matter which has dragged on for 5 weeks with no acknowledgement of the proof of payment which I sent to your MBD & Vodacom. Despite my payment I remain in negative credit as a result of this appalling appalling customer service. I am looking at a few options to get results in this matter going forward.