APPALLING SERVICE FROM FINRITE INSURANCE

I recently claimed from my vodacom insurance for a lost phone about 2 months ago. 'I was informed that I was no longer covered by CELLSURE, however they're now called FINRITE." That's a story for another day since as a client I was never informed or received any communication. Well then, my claim was approved and came the time for me to choose a phone. I was informed that I was covered to the value of R12 000.00 HOWEVER I was only allowed to choose a phone costing no less than R5000.00......When I asked why that is, their reason was my lost phone was worth that much. Now my problem is here. WHY WAS I COVERED TO THE VALUE OF R12 000.00???? WHY WAS I PAYING A PREMIUM FOR A R12 000.00 COVER??? If I am forced to take a phone worth R5 000.00, I requested to be refunded for the extra premium I've been paying, since they've confirmed that I've been over paying on my insurance. Guess what? They refused. Myself and the consultant at the vodashop argued with the Finrite agent till they agreed to let me speak to a manager - I spoke to PRIMROSE PHOLO who rudely told me she'd call me back on the Monday to confirm the refund. Monday came and went. I decided to follow up in the same week and she informed that the refund would reflect at the end of the month (July)....Month end July arrived and NO REFUND REFLECTING, however my monthly bill was deducted. No one gave me an update. Until I called in again to follow up last week Tuesday - was told I 'd receive a call before the end of the week. Guess what again? NO CALL RECEIEVED - Tried again this week on Tuesday (13/08/19) they said Primrose the team leader would call me the next day - This is the point where I got irritated. Wednesday, this week I decided to call again to speak to this Primrose. I was put through to her extension, only to hold for 1hour and 20min and eventually the call was disconnected. I called again, this time requesting to speak to a manager. Instead I was put through to another Team leader Thuto Mashigo - He told me the enquiry was resolved and would confirm today - Indeed Thuto Mashigo called me this morning and confirmed that the issue was resoved and the refund would be credited to my vodacom account at the end of August. (Please be aware that I had already received my August bill at this time).

I asked Thuto what a 'vodacom account' was as I didn't understand why they weren't crediting my bank account which they're debiting me from successfully each month without fail. He told me to take it up with Vodacom customer care. I did as advised. I spoke to Loyiso and explained why query. Loyiso now tells me that my insurance was cancelled yesterday (14/08/19) and no credit request is reflecting on my account and that I was to provide him with a reference number....OMG....Now it's back to square one!!!!

Conference call made to Thuto Mashigo again. Only for Thuto to tell me to wait AGAIN while he enquires with the 'back end' I am appalled by the service I have received from Vodacom Finrite. I have been mistreated and serviced by ***********, inconsiderate and unproffessional consultants. I have been past on from pillar to post. No one is able to give me answer's and they refuse to give me my money back - I have been a client of theirs for years and have NEVER missed a single premium. I do not owe vodacom a dime and my phone isn't even on contract - I only have a contract for my airtime and data. Only to be told my money will be credited into my vodacom account -WHAT IS THAT????? My premiums are debited from my personal bank account, so since i have been over paying, WHY NOT RETURN/REFUND IT TO THAT SAME ACCOUNT???????

Ha ele PRIMROSE PHOLO from Finrite yena, she takes the cup shame..."claps once"

UNHAPPY & DISSATISFIED!!!!