Appalling service from call centre

<p>On the evening of the 28TH around 22h20.I contacted Vodacom requesting an instant recharge of R25 something that I regularly do with the assistance of the customer care, if my self service option defaults. I spoke to Mamsie one of the agents at Vodacom and her service was terrible , She doesn't have soft s****s , and she lack the knowledge of the instant recharge process. As I was speaking , She was speaking over me while at the same time speaking at me. She put me on hold for more than 6 minutes. After speaking back and forth debating the issue, I asked to speak to the team leader, to my surprise she didn't even bother to put me on hold this time but instead just shouted for the team leader right in my ear. I wasn't sure if I had phoned a professional company or if I got through to a circus. I was very disappointed at her service. The team leader was Vuyelwa, She also was not much of assistance. In fact she too was very cold and unfriendly and not a tad bit apologetic. The first agent I had spoken to had said she was activating the service but well, the service is still not active. This service is very poor and I strongly believe that it's the consultant I was speaking that is either *********** or lazy either way I had a very stressful evening because my needs as a paying customer were not met. I would like to be contacted as soon as possible about this misdemeanor. </p>