JF
Jacquie F
1 reviews | Active since Jul 2020
24 Dec 2022, 12:43
Appalling service for a client of 20 years plus!
Appalling service for a client of 20 years plus! I visited the Clearwater store for an upgrade quote and discovered that I have no longer got the finance option on my account for upgrades - even though I have 3 accounts due for upgrades - I am spending in excess of R4k a month - never missed a payment and my credit score is perfectly fine...... I have waited for Vodacom to call and explain but I am still waiting!! 1. Long term quality well paying clients are not important or valued by Vodacom 2. Vodacom are not interested in retaining quality clients 3. If I don't receive a call today I will take all my business to a provider that values my business
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Replies (2)
Vodacom's replyOfficial
24 Dec 2022, 15:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2022, 15:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JF
Jacquie F's updateReviewer Update
26 Dec 2022, 20:11Please confirm what is meant by this and the reason for this? I have since heard from the store to confirm it was rectified and no longer a problem- From your reply I am even more confused. Please urgently advise what is going on and why THE ACCOUNT IS "FLAGGED"????? when I pay over R4K each month without fail?????
JF
Jacquie F's update26 Dec 2022, 20:11
Reviewer Update
Please confirm what is meant by this and the reason for this? I have since heard from the store to confirm it was rectified and no longer a problem- From your reply I am even more confused. Please urgently advise what is going on and why THE ACCOUNT IS "FLAGGED"????? when I pay over R4K each month without fail?????