DR
Deon R

1 reviews | Active since Sept 2019

21 Sept 2019, 14:10

Appalling Service Equals Cancellation of Contract

Would be zero stars if possible. Signal in a part of our neighbourhood of De Waterkant, Cape Town has been non existant indoors for well over a month now. As soon as you enter your property, signal cuts out. So I have no phone or wifi signal (both Vodacom). Several neighbours and business have the same situation. We must resort to walking out onto the street to make calls, send emails or even process card payments. I live and work from home so this is utterly unacceptable when trying to run 2 businesses. Vodacom was contacted several times by myself and several neighbours. They said the issue was resolved weeks ago. An outright lie. They then called back to say that actually this was not the case, they'd made a mistake, and they were looking into it but could not commit to a time period as to when it would be resolved. May be Sep or October. When I asked why I am still paying for 2 services I am no longer receiving, I was told that the accounts department would consider a discount (?!). My neighbours and I are now about to cancel all Vodacom debit orders: No services should equal no payment. I will also be cancelling all my Vodacom contracts as soon as my fibre is installed days from now. Quite frankly the worst service I've received from any mobile company in any of the countries I have been.

0
Replies (2)
Vodacom
Vodacom's reply21 Sept 2019, 19:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Oct 2019, 08:31
Official
Dear Customer 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.