APPALLING SERVICE

The service I have been receiving from Vodacom stores and Call Centre is appalling. It's been a month trying to get the One Number Services activated on my apple watch. I have been sent from pillar to post. It seems like the store consultants and Call Centre agents don't know how this service works. every time I make an attempt to activate and connect the service, I am being billed because the agents/consultants will tell me reboot and re-activate the service. They claim they have escalated my query, and they will get back to me and none of them reverts back. This has been frustrating.