Appalling service delivery of vodacom

Telephonically app**** for a 36 month contract for a mobile router and laptop two weeks ago. Explained to the consultant the urgency of delivery as I require the devices for work purposes. Order was delivered 8 days after application. On inspection I discovered that the wrong router was included. I called the call centre more than 9 times after. The consultants are extremely rude and arrogant. Keep promising me assistance the next day and no call materialised.asked for the managers name and number. Was refused that. Manager has promised to call. The rude and highly unprofessional manner of Vodacom is appalling. I am now going to cancel my two existing contracts.