Appalling service!!!

So about 2 months ago I had gone to vodacom kloof in village mall to upgrade my phone and get the contract bought over into my name. The gentleman who served me was to an extent helpful besides the fact that he had told me the Huawei P40 which in fact is the most useful phone I have ever owned, the gentleman had mentioned that there was no access to Google and that it has it own in-house app which is beyond ****! I can not access my drive nor YouTube now I am using 2 phones. That's not all. The gentleman had told me that it would come with a cover and headphones which I have called numerous times to follow up about it and I still have yet to hear anything! It has almost been three months now. Phone is cracked! They had said there is nothing they can do. Wether this is Vodacom or Huawei, this service is unacceptable. My whole family has had multiple contracts with Vodacom for many years and we will all be changing very soon. Appalling service!!!