Appalling Service

Never have I ever experienced such an unpleasant customer experience :-( ! My data sim contract was supposed to be cancelled in April but I’m still billed to this day!

My credit score has been affected because I cancelled my Vodacom debit orders and Vodacom decided to debit me twice without informing me! I was a victim of ***** and my sim seemed to be in use by someone else from August of 2021 and I requested that they cancel that number and my account was flagged as a ***** case which was meant to be investigated, management was suppose to contact me to tell me what had happened but that never happened! The account still has the same status almost a year later!!!

I went to their Sandton store and was informed that an iPhone 3 was taken using my details but how was that possible if the account status hasn’t changed and the number is still supposed to be blocked! Like I’ve never had to write such a review ever before but Vodacom just doesn’t respond! How am I still paying for a sim that isn’t in use??? I went in store at Southgate mall and they saw my old green card + ID card confirming my details! How is it that I’m still being debited, the contract status has not changed, NO ONE has called me back and this contract still isn’t cancelled?

Unfortunately I don’t any of the call ref numbers anymore but the system keeps track so should come up.

I need this sorted ASAP because now my credit score is being impacted! I just need this sorted please.