Appalling Service - Corporate Services

<p>I am a corporate client who upgraded to a Sony Xperia 4G in 2015. The handset was problematic from day 1. After about 4 attempts at the Advance repair centre, during Decemmber and March this year, the phone was not fit for use. I escalated this to our mobile team to take up with Vodacom. After 5 weeks and numerous follow ups we finally received a response from Monique Carstens after I advised I will be leaving a review on Hello Peter. I should have. 1 week later, after a promise of a new replacement phone, I receive a call to collect a refurbished unit. Vodacom this is not Ayoba. Your consultant failed to advise me that a refurbished phone was on offer and again failed to meet my needs. I have a choice and I choose customer service and transparency. I will never take out another contract with Vodacom as a matter of principle. </p>