Appalling Service Continues

Pity there isn't a zero star rating available. This is the second review I'm writing as the last one was absolutely fruitless despite Vodacom's response being that a consultant would be in touch. This was on the 17th of July and to date (22nd) I'm still waiting. In total, I've spent hours on the phone trying to sort a routine matter out with no response and to no avail. I cancelled an upgrade in June, the phone was immediately returned and arrived back at Vodacom on 27 June. I've been billed for the upgrade and still the cancellation has yet to be processed. To say I'm livid at this stage is an understatement. The fact that call centre staff have to suggest hellopeter in order to elicit any semblance of action is also laughable.