Appalling Service Call centre agent - Theodore

<p>Shocking service with a coupled bad attitude received from Call centre agent Theodore, displaying poor product knowledge and a Miss-no- it- all attitude showing no real desire to assist has me reeling in frustration</p> <p>I urge management to urgently intervene and ensure she is sent back for training as nobody has time to waste at night after work with customer service agents who believe they know their products / work and above all else when given the opportunity to apologise refuses to do so </p> <p>Shocked and dissapointing to say the least !!!!! Call REFERENCE ********** 68</p>