Appalling service by Vodacom, South Africa

Item: Vodacom
Rating: 1
Author: Waheeda A

My mobile data doesn't work during loadshedding. When I called in to query this, a Vodacom call centre consultant told me that no-one's mobile data works during loadshedding. This is untrue because there are people on contract with Vodacom whose mobile data works during loadshedding. Meanwhile, I'm being charged for services that I don't receive during loadshedding.

Helpful (0)

Replies (2)

Waheeda A's updateReviewer Update

03 Sept 2020, 16:42

I would also like to add that not providing any kind of mobile, whatsapp or mobile data service during loadshedding is potentially dangerous for women and girl-children especially during this climate of gender-based violence in South Africa. Being unable to make or receive mobile calls or send or receive sms or whatsapp messages can prevent us from reaching out for assistance if a potential attack is looming and/or happening.

Waheeda A's update03 Sept 2020, 16:42

Reviewer Update

Vodacom's replyOfficial

04 Sept 2020, 07:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Sept 2020, 07:29

Official