Appalling Service By Vodacom

On the 7th of February I posted this "I bought all sorts of bundles on the Vodacom app and yet I haven't received my Vodabucks. When I called the call centre, I was told that the Technicians are aware of the problem and that the Vodabucks will be allocated after 72hours. By then all the puzzles will be reset. What should then happen? Can you allocate my Vodabucks or refund me. I spent over R80 buying all these bundles". This incident happened on the 5th of February 2021.

I was contacted by an *********** consultant on the 9th of February 2021. He wanted proof of whatever I was claiming. He gave me an email (***) address to send screenshots of the purchases, which I did. To date I haven't received feedback nor been assisted.