1 reviews | Active since Feb 2013
Appalling service by Vodacom
On December 2017 I opened a 10 GB day & 10 GB night data contract worth R249.00 per month and this was for a period of 24 months, due to end December 2019. At the of July 2019 I suddenly owed Vodacom thousands of Rands and even deducted around R13 000 from my account due to some account that I allegedly opened in an East London Hemingways store (I stay in Cape Town) which I never had something to do with it.
I had to prove (by submitting affidavits) that I did not open any additional accounts, Vodacom did their investigations and found out that the additional accounts were opened **********ly BUT with all that, they still send me statements of those amounts and now has handed the account over to the lawyers, VVM is their name.
I tried to stop the contract after the 24 months but Vodacom is just obsessed with handing the account to the lawyers.
I hope that this time this issue will be sorted as it is negatively affecting my credit score. There is no way that I can be expected to pay close to R3000 for and account that I was up to date with while you failed to STOP it despite numerous attempts from my side.
I hope that this time this issue will be sorted as it is negatively affecting my credit score. There is no way that I can be expected to pay close to R3000 for and account that I was up to date with while you failed to STOP it despite numerous attempts from my side.