Appalling service by Vodacom

Very bad an appalling service by Vodacom East gate. Took my phone for repairs to East gate last week,18 /8/19. On 19 I received message. Vodac stating that the repairs will take 2-3 days. On Thursday I checked with them to see if my phone was ready. I was informed it was not. I went to the store they told me they got parts on that day. They did not know how long it was going to take to repair the phone. On Monday I went to the store again to check on my phone. The consultant told me that Samsung had sent them the wrong part as such they could not fix the phone. He said I must not complain because they told me it could take me 7 to 14 working days to repair my phone. They are still within their promise. Yesterday,, 29 August I went back to check and get my phone. I was told the phone is not ready. I must not complain because Vodacom told me from the beginning that it will take 7 to 14 working days to repair my phone. Meaning I should not count Saturdays and Sundays. I must go and check my phone when the 14 days is over. I asked for the phone number to phone the repairs centre. I was told they do not have the phone number.

I will not be renewing my contract with Vodacom. Edgars stores keeps and repairs phones in 2 days and 3 days maximum. Why must my everyday business commitment suffer because of Vodacom. I am done with Vodacom. I have been a customer for more than 20 years . I regret for not buying my phone through Edgars and Jet.

Regards Maggy