Appalling Service
I am extremely upset. You have gone and debited +R1200 from my account even though I was assured that the service which was NEVER provided was cancelled. Vodacom is a very uncaring company. You debit more R800 invalidly so during Covid-19 where you know things are tough for the ordinary citizen. To date I have not been refunded. As soon as my contract ends I'm moving networks. This is crazy!!!
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Vodacom's replyOfficial
07 Oct 2020, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team