APPALLING SERVICE AT VODACOM (THREE RIVERS MALL, VEREENINING)

I'm totally APPAULLED by the service that my sister received at Vodacom (Three Rivers Mall, Vereenining). My sister took her Hauwei P20 lite phone to have the screen protector (shatter glass) removed as she wanted to have a silicone one app****. The Vodacom employee attending to her, crack her screen in the process of removing the screen. When my sister asked what was she meant to do now that he (a vodacom employee) had damaged her phone? He very RUDELY said my sister should leave the phone and they (Vodacom) would take it for repairs. Now let's fast forward to 6 weeks later, after my sister has been running from pillar to post regarding this phone, she gets it back, the workmanship VERY POOR, definitely NOT of Vodacom quality!!! The screen is a generic screen, without the signature HAUWEI at the bottom and her phone is scratched on the edges where the screen meet the metal!!! When my sister asked about this, she was rudely told by the branch manager that it was a PRIVATE MATTER between my sister and their employee!!! The audacity of that Vodacom branch is beyond me!!! How does a Vodacom employee damage her phone and then get it fixed in some backstreet phone repair shop and then all of a sudden it's PRIVATE matter!!! Vodacom Verreenining has gone to far, the level of disrespect and disregard for my sister is unacceptable!!! We will not take this matter lying down, Vodacom needs to do something about this!!!

I have been a Vodacom customer for over 10 years and if this is the level of professionalism that has become synonymous with Vodacom then it's time I moved my business elsewhere!!!