Appalling service at Vodacom Eastgate

Good afternoon,

I write to report the most appalling customer service from the staff and manager of the Vodacom Repair outlet at Eastgate Shopping Center (Bedfordview, Gauteng). The sequence of events reads as follows: - My cell phone - on a Vodacom contract is faulty - on arrival at the store there was no staff member available to advise me of the queuing system. - After waiting 5-10 minutes, I eventually selected my own ticket , "Sales and Service". - I waited my turn for about 10 minutes - my number was called. On explaining my problem, I was then rudely and abruptly told I was in the wrong queue and another ticket was issued. - After waiting another ten minutes or so, the number was called. I explained my problem - for the third time, The young assistant took my phone away - he said to check it. - While waiting the so called manager came up to me and started telling me that I needed to be patient. The more I tried to explain my case, the more he raised his voice and interrupted me. He kept speaking over me, continually interrupting me, and simply refused not let me explain at all!! - Eventually the young assistant came back and arrogantly told me that I have no idea about cell phones and there is nothing wrong with the phone! Really! why would I be there if there is nothing wrong with the phone ...?? - I took my phone and let.

I will never return to this outlet and have a good mind to cancel my Vodacom contract in favour of another provider. The arrogant attitude of both the staff and the manager are simply unacceptable!

Shocked and appalled!