Appalling Service at Vodacom Call Centre

This is the worst service I have received trying to upgrade my contract with this network. Up to now I have received the most appalling service. Not only did they not upgrade my device but it took me several heated calls with different consultants on different days to get any feedback as to where my phone was. 2 weeks later my phone arrives but today I sit with no data package, sms package or airtime despite all of this not changing from the previous contract I have. The response I got from the consultant today was I will escalate the query with regards to the issue with your contract. My business has been severely affected. I have incured data costs and airtime charges way more than I would ordinarily pay. I am appalled by the incompetence at Vodacom Call Centre. The service is ridiculous. I should have gone to a store to do my upgrade but again that comes with costs. I will be cancelling this contract that is still not right with them 1st thing in the morning and move to another network. Sick of them.