Appalling service at Vodacom

Good Day..

Im appalled of the level of service i received from your Shake up department. I recharged bundles at 11:56am on 12/01/2021, I then received 48.0 vodabucks. I received a message from Vodacom at 14:08 saying if i recharged through the app Just For You bundles I would receive 48.0 vodabucks, I then bought a 30MB for 30min on the app under Just For You but didn't receive the 48.0 vodabucks as promised by the text i received. I then used Vodacom Bot and asked to speak to a human, spoke to Mohau and he couldnt resolve my query as to why i didn't receive the vodabucks as promised, I then asked to speak to a manager after being on a call for 34min without getting a resolution, he put me on hold and afterwards told me there is no manager available as their team leader is off and the other one has gone has gone home, when initially he said their managers are working from home, he then put on a colleague when i told him i dont want to speak to a colleague but a manager and a gentleman by the name on Manelaku or something of that sort who was rude,talked over me and told me to call tomorrow since theres no manager and hung up on me.I couldnt believe how people played with their jobs when so many of us being unemployed. I then called the customer care department and asked to a manager in that department cause the shake up department was operating without a manager, i spoke to a gentleman named Tumelo who provided me with this email address, very good customer service and deserves that leadership role from how he handled everything... Iv been a vodacom customer for years, have never won anything or recognised in anyway but thats not a problem with the level of service iv received I wanted to take this to hello peter and leave Vodacom cause such service is unacceptable. I want a resolution as to why i haven't received what the text message said i would.. I'm very angry with Vodacom especially after being a loyal customer for so many years... I have attached a screen shot of the text message i received. I hope to hear from you soon. My contact number is ***. This is an email i sent to *** and received an automated response that I'll be called in 24hours which didnt happen until i sent another email amd was called by Mthetheleli who was rude, was shouting at me, didnt read the email and i had to repeat what was stated on the email, called me a Sir when im female, kept dissapearing on the line and told me hes redirecting this email to back office which will take 7-14 working days to get back to me... I highly doubt anybody will call me regarding this... Its time i gave other network providers a chance and port my number...