Appalling service at Vangate Branch

I booked in my tablet for repairs on 28 Nov 2017 at the Vangate store and have not received it back. I went to check at the store on 25/01/08 why it has taken more than 6 weeks to repair the device which they said is the turn around time, I was advised that the device is not back yet from repairs. On 26/01/18 I called the Repair service centre to enquire about the device and I was advised that the device was sent back to the store and Farid signed for it on 12/12/2017. I called on 26/01/18 and relayed the info I was given at the repair centre I was advised that the manager stepped out he will call me once he comes back, I waited the entire day for a call back. I decided to again to the store as I did not grt a call back, I was advised that they could not find it I will have to come back again when Farid is on duty as they do not know where he has put it.

I am beyond livid due to the bad service and lack of care I have received at this store. On both occasions when I went into this store the assistance did not show any willingness to help me. Vodacom at Vangate Mall and the staff is really trash!!!