1 reviews | Active since Feb 2010
Appalling Service and Ongoing Delays with Vodacom Fibre Activation
I am beyond frustrated with the shocking lack of service and professionalism from Vodacom Fibre. Four weeks ago, I initiated the process of activating fibre at the townhouse of an elderly couple. Since then, I have been met with nothing but incompetence, broken promises, and zero accountability.
Throughout this period, I have dealt with multiple Vodacom representatives and three different managers. Each manager has promised to call me back and assist with the activation process. Not one of them has followed through. I have made countless calls and sent messages, and yet, here we are—a month later—with no activation and no assistance. Because the process has been restarted so many times, they look at the most recent date and use the "It takes 7-14 days" excuse - not bothering to acknowledge that the actual process was started on the 17th of January and we are now on the 13th of February.
The level of unprofessionalism is absolutely unacceptable. Vodacom has a monopoly in this complex, leaving us with no alternative service provider. Despite this, there seems to be no regard for customer service or even basic communication.
This elderly couple relies heavily on this fibre connection, and yet Vodacom has completely disregarded the urgency of the situation. I am at my wit's end and wish that I could demand immediate action to resolve this issue, but Vodacom just does not care.
I can't even escalate it because the managers are arrogant, unconcerned, and not accountable.
Cone on Vodacom, do better!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for the computer-generated reply to a customer that has been a Vodacom client since 1998 . . .
It will be interesting to see if anyone even bothers to contact me - your service and communication is shocking!
Thank you for the computer-generated reply to a customer that has been a Vodacom client since 1998 . . .
It will be interesting to see if anyone even bothers to contact me - your service and communication is shocking!
Thank you, Dean and Stephan, for calling me from the Vodacom Hello Peter Team and trying to "escalate" the ongoing issue- unfortunately, nothing else has happened since, and no one from the Vodacom Tech/Installation team has contacted me.
I received a message this morning:
"Dear Vodacom Customer. Your service ticket with reference number EC-125X200907 has been closed. Thank you Vodacom" and I have no idea what this was even for . . .
Still sitting with no answers, no service and Vodacom, who does not seem to care!
Thank you, Dean and Stephan, for calling me from the Vodacom Hello Peter Team and trying to "escalate" the ongoing issue- unfortunately, nothing else has happened since, and no one from the Vodacom Tech/Installation team has contacted me.
I received a message this morning:
"Dear Vodacom Customer. Your service ticket with reference number EC-125X200907 has been closed. Thank you Vodacom" and I have no idea what this was even for . . .
Still sitting with no answers, no service and Vodacom, who does not seem to care!
Thank you to Dean and then Stephan for organising a private contractor/technician to assist with the installation. On Saturday, Jean and Herbst arrived at 10 a.m. as arranged, and the entire installation took no more than 15 minutes. They were professional, helpful, and patient with the elderly couple they were assisting.
However, my frustration and disappointment with Vodacom remain. It should not have taken a public complaint on Hello Peter to get someone to step in and resolve an issue that Vodacom’s call center and the managers overseeing those teams failed to address for four weeks. How can Vodacom allow such a breakdown in service? How can Vodacom not take accountability for repeatedly mishandling the situation and showing such disregard for its clients until the matter became public? 4 WEEKS FOR A 15-MINUTE INSTALLATION!
I am ever grateful that the above-mentioned people went out of their way to help us, but VODACOM, you need to up your game. The only reason I was forced to endure this was because you have a monopoly in that complex, and I could not get another provider to help us.
Thank you to Dean and then Stephan for organising a private contractor/technician to assist with the installation. On Saturday, Jean and Herbst arrived at 10 a.m. as arranged, and the entire installation took no more than 15 minutes. They were professional, helpful, and patient with the elderly couple they were assisting.
However, my frustration and disappointment with Vodacom remain. It should not have taken a public complaint on Hello Peter to get someone to step in and resolve an issue that Vodacom’s call center and the managers overseeing those teams failed to address for four weeks. How can Vodacom allow such a breakdown in service? How can Vodacom not take accountability for repeatedly mishandling the situation and showing such disregard for its clients until the matter became public? 4 WEEKS FOR A 15-MINUTE INSTALLATION!
I am ever grateful that the above-mentioned people went out of their way to help us, but VODACOM, you need to up your game. The only reason I was forced to endure this was because you have a monopoly in that complex, and I could not get another provider to help us.