APPALLING SERVICE AND MISLEADING INFORMATION.

I am frastruted and appalled by the service and I assistance i received...I've been hearing friends and family members complain about Vodacom but I stayed loyal this this particular service provider for over 16 years .i received an SMS stating buy 1Gig data receive 100 vodabucks valid for 30 days and the promotion ends 6/12/2020 which I did. There's no where in the SMS which states you must buy it once off. As it's my money I decided to buy it again the next day and didn't receive the vodabucks when I called vodacom the lady I spoke to said I must wait for 48 hours before they activate. She was quite helpful coz she called me again to find out if I received the vodabucks, upon realizing that I didn't receive the vodabucks she transferred my call to another department which the employees there were so damn rude. I spoke to Tersia Jarvis who couldn't assist me and hanged up on me. The helpful lady called again to find out if I my query was resolved, she then transferred me again to another rude consultant surname "NELL " who told me to go and read terms and conditions which I did and there's no were it states that it's a once off promotion dispute of how many times you have purchased the 1gig. She even said I can go ahead an complain on hello Peter. So I WANT my vodabucks since no1 can prove that it was a once off. This is nonsense for a client to be treated like this....the consumer protection act states that I HAVE THE RIGHT TO BE INFORMED AND THE RIGHT TO CHOOSE HOW MANY TIMES I CAN PURCHASE AND THE RIGHTS TO HAVE MY PROMES CORRECTED.